PK45 Privacy Policy — How We Handle Your Personal Data

This policy explains what data PK45 collects when you register and use the platform, why we collect it, who we share it with, and how you can exercise control over your personal information.

Last updated: January 2026 Your data is protected

What PK45 Commits to on Data Privacy

Six core privacy principles that shape how we handle your data — before you read the full policy.

We Don't Sell Your Data

PK45 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is only shared with parties that are directly necessary for platform operations — payment processors, identity verification services, and fraud prevention tools.

We Collect Only What's Needed

We ask for the minimum information required to operate your account, process payments, and keep the platform secure. We don't collect data for the sake of it. If a piece of information isn't required for a specific, stated purpose, we don't collect it.

Your Payment Details Stay Private

PK45 does not store full payment card details on our servers. JazzCash, Easypaisa, and bank transfer transactions are processed through secure third-party payment gateways. We only retain the reference information needed to trace a transaction if a dispute arises.

You Can Access Your Own Data

You have the right to request a copy of the personal data PK45 holds about you. You can also request corrections to inaccurate information. To make a data access request, contact support with your registered mobile number and the nature of your request.

Data Is Secured at Rest and in Transit

All data transferred between your device and PK45 is encrypted using TLS. Stored data is protected with industry-standard access controls and encryption. Access to user data within PK45 is restricted to authorised staff with a legitimate operational need.

Data Is Retained Only as Long as Required

We do not hold your data indefinitely. Account data is retained while your account is active and for a defined period afterwards for financial record-keeping and fraud prevention purposes. When retention is no longer required, data is securely deleted.


1 About This Policy

This Privacy Policy describes how PK45 ("we", "our", "us") collects, uses, stores, and shares personal information when you access and use the PK45 platform — whether through the website at pk45.app or the PK45 mobile application.

By registering an account on PK45, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described here. This policy should be read alongside the Terms and Conditions, which also form part of your agreement with PK45.

This policy applies to all registered players, visitors to the platform who have not registered, and any person who contacts PK45 through support channels. It covers personal data in whatever format it is held — digital records, account information, communication logs, and transaction histories.

If you have questions about how your data is handled that are not answered here, you can contact PK45 support directly. Details are in Section 13 of this policy.

2 Data We Collect

PK45 collects personal information in the following categories, depending on how you interact with the platform:

Data Category Examples When Collected
Registration Data Full name, date of birth, mobile number, email address At account creation
Identity Verification CNIC number, passport copy, selfie for verification Before first withdrawal or if flagged
Financial Data Deposit amounts, withdrawal requests, transaction references During payment activity
Gaming Activity Games played, bets placed, session durations, win/loss records During platform use
Device & Technical Data IP address, device type, operating system, browser, app version On each session
Communications Data Support chat messages, emails sent to PK45 When you contact us
Preferences & Settings Responsible gaming limits, notification preferences, language settings When you set them

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is required for identity verification (where you provide a photo ID). Where identity verification documents are submitted, they are processed securely and not retained longer than necessary.

Anonymous browsing: Visitors who have not registered may browse the pk45.app website. We collect basic analytics data (page views, device type, location at city level) from unregistered visitors for site performance purposes only.

3 How We Use Your Data

PK45 uses your personal data for specific, stated purposes only. We do not use data collected for one purpose to pursue a different, unrelated purpose without informing you. The main uses are:

  • Account management: Creating and maintaining your player account, verifying your identity, and managing your login access.
  • Payment processing: Executing deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods in PKR.
  • Platform security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
  • Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and fulfilling our responsible gaming commitments, including enforcing self-exclusion requests and deposit limits you have set.
  • Customer support: Responding to queries, resolving disputes, and processing account-related requests.
  • Legal compliance: Meeting record-keeping obligations, responding to lawful requests from authorities, and fulfilling age verification requirements.
  • Platform improvement: Analysing aggregated usage data to improve the app experience, game library, and payment flows.
  • Communications: Sending you service notifications, account alerts, and — where you have opted in — promotional communications about PK45 offers.

Marketing communications are opt-in only. You can unsubscribe from promotional messages at any time through your account notification settings. Unsubscribing from marketing does not affect service notifications that are essential to account operation.

4 Data Sharing

PK45 does not sell personal data to any third party. We share data with external parties only in the circumstances listed below, and only to the extent necessary for the stated purpose:

  • Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the data necessary to execute and verify your financial transactions.
  • Identity verification providers: Third-party services that assist with document verification and age checks when required before withdrawals or account upgrades.
  • Fraud and security providers: Specialist services that help identify unusual activity, duplicate accounts, and potential financial crime.
  • Game content providers: Suppliers of live casino tables, slot games, and other game content may receive session-level data (such as player ID, game round identifiers, and results) to deliver and verify game outcomes.
  • Legal and regulatory requirements: Where PK45 is required by law or court order to disclose information, we will comply with that requirement and, where permitted, notify the affected user.

All third-party data processors who handle PK45 player data are required to operate under data processing agreements that bind them to appropriate data protection standards. PK45 does not permit data processors to use player data for their own purposes beyond the service they are contracted to provide.

No data is transferred internationally without appropriate safeguards in place. Processing is conducted within secure environments and governed by contractual obligations with all service providers.

5 Cookies and Tracking Technologies

PK45 uses cookies and similar tracking technologies on the website and app to support essential platform functions, remember your session, and analyse how the platform is used. The main types of cookies in use are:

  • Essential cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled without breaking the platform.
  • Analytics cookies: Used to understand which pages and features are most used, identify errors, and improve the user experience. Data is aggregated and not individually identifiable.
  • Preference cookies: Store your settings such as language preferences, responsible gaming limits, and notification choices.

PK45 does not use third-party advertising tracking cookies or cross-site tracking technologies. Your browsing activity on pk45.app is not shared with advertising networks.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using core features. Disabling analytics cookies does not affect your ability to use the platform.

6 Payment Data and Financial Records

When you deposit PKR via JazzCash, Easypaisa, Raast, or bank transfer, your payment is processed by the relevant payment gateway. PK45 does not store your JazzCash PIN, Easypaisa MPIN, full bank account number, or card CVV. We retain only the transaction reference, amount, date, and outcome needed to record the transaction in your account.

Financial records — including deposit and withdrawal histories — are retained for a minimum period to comply with financial record-keeping requirements. These records are used for dispute resolution, fraud prevention, and in response to lawful requests. Players can view their own transaction history in their account settings at any time.

If you believe a transaction in your history is inaccurate, contact PK45 support with the transaction date and amount. All payment disputes are investigated using server-side records.

7 Data Retention

PK45 retains personal data for as long as your account is active and for a period after account closure to comply with legal and operational requirements. The general approach to retention is:

  • Active accounts: All account data is retained while you have an active PK45 account.
  • After account closure: Financial transaction records and identity verification documents are retained for a defined period for legal compliance and fraud prevention. Once that period expires, data is securely deleted or anonymised.
  • Support communications: Chat logs and email correspondence with support are retained for a reasonable period to allow for follow-up on unresolved queries and to review complaint handling quality.
  • Analytics data: Aggregated, non-identifiable analytics data may be retained indefinitely as it cannot be linked back to any individual.

When data is no longer required for its original purpose and no legal retention obligation applies, it is deleted from active systems and backups within a reasonable timeframe.

8 Your Rights Over Your Data

As a PK45 player, you have the following rights regarding your personal data. To exercise any of these rights, contact PK45 support with your registered mobile number and the specific request:

Right of Access

Request a copy of all personal data PK45 holds about you.

Right to Rectification

Ask us to correct any personal data that is inaccurate or incomplete.

Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

Right to Restrict Processing

Ask us to pause processing of your data in specific circumstances.

Right to Portability

Request your data in a portable format for transfer to another provider.

Right to Object

Object to processing of your data for marketing or profiling purposes.

PK45 will respond to data rights requests within a reasonable timeframe. In some cases — such as where data is legally required to be retained — we may not be able to fulfil a deletion request fully, but we will explain the reasons clearly.

9 Children's Privacy

PK45 is an adult gaming platform and is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18. Age verification is performed at registration and before withdrawals.

If PK45 discovers that a user under the age of 18 has created an account, that account will be closed immediately, any remaining balance will not be paid out, and all associated data will be handled in line with our data retention policy.

If you are a parent or guardian and believe a minor has registered on PK45, please contact support immediately at [email protected] with details of the account so we can investigate and take appropriate action.

10 Security Measures

PK45 takes data security seriously. The following measures are in place to protect personal data against unauthorised access, disclosure, alteration, or loss:

  • All data in transit between your device and PK45 is encrypted using TLS (Transport Layer Security).
  • Sensitive stored data — including identity documents and financial records — is encrypted at rest.
  • Access to player data within PK45 systems is restricted to staff members with a specific operational need and is logged for audit purposes.
  • Login systems include protections against brute-force attacks. Players are encouraged to use strong, unique passwords and not to share login credentials.
  • PK45 conducts regular reviews of security practices and updates controls in response to new threats.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact support immediately so we can investigate and take protective action.

PK45 will never ask for your password through support chat, email, or any other communication channel. If anyone contacts you claiming to be from PK45 and asks for your password, it is not a legitimate PK45 communication.

11 Third-Party Links and Services

The PK45 platform may include references to third-party services, such as payment gateways or game content providers. These third parties have their own privacy policies which govern how they handle your data when you interact directly with their systems.

PK45 is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policy of any third-party service you interact with — including your mobile wallet provider such as JazzCash or Easypaisa — to understand how they use your data.

12 Updates to This Policy

PK45 may update this Privacy Policy from time to time. When material changes are made, the "last updated" date at the top of this page will be revised. For significant changes that affect how your data is used, PK45 will notify registered users through an in-app notification or email where practicable.

Continued use of the PK45 platform after a policy update constitutes acceptance of the revised policy. If you do not agree with an update, you should stop using the platform and request account closure. Your right to request deletion of your data remains in place regardless of account status.

13 Contact and Data Requests

For any privacy-related queries, data access requests, or concerns about how PK45 handles your personal information, please contact the PK45 support team. You can reach us through the in-app live chat or by email at [email protected].

When submitting a data rights request (Section 8), include your registered mobile number, the type of request you are making, and any relevant details. This helps us identify your account and process the request accurately. We will acknowledge receipt and provide a response within a reasonable timeframe.

You can also find answers to common questions about your account and data on the FAQ page.

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